Refund Policy

Version: 2026-06-26.1 Effective: 2026-06-26

This Refund Policy describes when you can get your money back. It is part of the Terms of Service.

1. Annual subscription

Thylib subscriptions are billed annually in advance at the rate shown to you at checkout, plus any applicable tax. Your subscription renews automatically each year unless you cancel; the full auto-renewal terms are disclosed at checkout and in the Terms of Service.

2. 15-day full refund window

You may cancel and receive a full refund of your first annual charge within 15 days of your first purchase, no questions asked:

• In-app: Billing → Cancel subscription → Cancel now — full refund.
• Email: billing@thylib.com from the family-admin address.

Cancelling with a refund ends your family's access to the service immediately.

The 15-day full-refund window runs once, from your first purchase. Renewal charges do not start a new 15-day window — but a prorated refund (§3) remains available at any time, including during a renewed year.

3. After 15 days: prorated refund

After the 15-day window you can still cancel at any time and receive a prorated refund of the unused part of the year you have paid for. The refund is the number of whole days remaining in your current paid term, divided by 365, multiplied by the annual rate you paid. Cancelling this way ends your family's access immediately.

• In-app: Billing → Cancel subscription → Cancel now — prorated refund.
• Email: billing@thylib.com from the family-admin address.

If you would rather keep access through the end of the term you already paid for, you can instead simply turn off auto-renewal (Billing → Turn off auto-renewal, or the cancellation link in any billing email). When you cancel this way you will not be charged again, you keep full access until the end of the current year, and no refund is issued for the remainder.

We email you a reminder approximately 40 days before each renewal, with the renewal date, the amount, and a one-click cancellation link — so an unwanted renewal should never come as a surprise.

4. Comped and discounted subscriptions

If your family subscription is at a USD 0 rate (an admin-issued comp), there is nothing to refund. Discounted subscriptions follow the same rules as §2–§3, applied to the amount you actually paid.

5. Price increases

If we increase your renewal price, we will email you before the new price takes effect, including your next renewal date and the new amount.

If you are a New York resident and we did not obtain your affirmative consent to the increased price, you may cancel within 14 days after your first charge at the increased price and receive a prorated refund of that charge, as provided by N.Y. Gen. Bus. Law §527-a. Residents of other states may have similar rights under their state's law; nothing in this Policy reduces rights you have under applicable law.

6. Account deletion

Deleting your account or family ends auto-renewal and schedules destruction of your health-record data as described in the Privacy Policy. When you delete a family with an active paid subscription, we cancel it immediately and refund you per §2–§3: a full refund within the 15-day window, or a prorated refund of the unused part of the paid year after it.

7. Things we do not refund

• The portion of a term you have already used — that is, the non-prorated remainder left after applying §2, §3, and §5.
• Third-party charges. If you use Thylib through an AI assistant that charges its own subscription (e.g. Claude, ChatGPT), Thylib cannot refund money you paid to that provider.

8. Processing

Refunds are issued to the original payment method via Stripe. We aim to process eligible requests within 5 business days; your bank may take a further 5–10 business days to post the credit.

9. Disputes

If a charge appears on your statement that you do not recognize, please contact billing@thylib.com before initiating a chargeback. Chargebacks initiated without contacting us first may result in account termination at our discretion.